FAQ

We understand that you might have questions about our products and services. To help you find the information you need quickly, we've compiled a list of frequently asked questions. If you don't see your question below, feel free to contact us directly, and we'll be happy to assist you.

Frequently Asked Questions

Yes, we are a proud member of the British Blind and Shutter Association (BBSA)! The BBSA is the only national trade association for companies that manufacture, supply and install interior and exterior blinds, awnings, security grilles and shutters and associated motor and control systems.

The Association takes a leading role to ensure high standards of product, service and fair trading throughout the trade. Each member must adhere to a Code of Practice and is kept updated with changes to standards, requirements and best practice via regular communications.


Both Neil & Emma have Enhanced DBS Certification.


For the majority of supply and fit products, the lead time is 2-3 weeks. For more specialised blinds, the lead time can be up to 12 weeks; supplier stock dependant.

For supply orders, it can be a few days to 12 weeks for specialised orders; supplier stock dependant.


We initially request that you provide us with the width and drop measurements of your windows, either via email or phone. There's no need for millimetre-perfect measurements at this stage. For bay windows or conservatories, please measure each window section and its corresponding drop individually. The more accurate your measurements, the more precise our estimate will be.


We use products from Louvolite, Eclipse, Decora, Excel, Prestigious, Umbra, Yewdale and many other manufacturers.


We use Somfy and Louvolite motors, but Neil's favourite are the Somfy ones - we have these at home!


We believe in providing consistent value to all our customers. Our pricing is transparent and competitive, ensuring you always get the best value we can offer.


We pride ourselves on providing high-quality materials, expert installation and excellent customer service, which sets us apart from cheaper online options.


For some products, yes.

Restringing Venetian blinds is the main service we are asked for; although many other problems with other blinds can be easily rectified with a phone call or chat.


Monday to Thursday 9am-5pm

Friday 9am-4pm

Saturday & Sunday CLOSED

Last appointment for looking at samples is 1 hour before closing


No problem, you can send them via WhatsApp to 07967 340858 or email to sales@theblindfactoryleeds.co.uk. Remember to put your contact details in the message too, along with the problem and we'll get back to you.


Primarily, we are a manufacturing unit although we do have all our samples available for you to view when you come in.


Yes please. We ask that you can call the office to make an appointment as we can then ensure that we are in, meaning you wouldn’t have a wasted journey should we be elsewhere. It also means that we can give you our undivided attention during your visit.


Yes, all costs for measuring and fitting are included in the final price.


All of our blinds come with a 12-month manufacturers guarantee covering faulty workmanship. Velux offer a three-year warranty with their products. First 12 months with us and the final 24 months direct with them.

Motors have limited warranties as per the supplier.

Damage resulting from mis-use, neglect or any other non-manufacturing fault will not be covered under a guarantee / warranty and you could be charged for any repair, visit or replacement.


Send us a picture of what you are looking for via WhatsApp to 07967 340858 or email to sales@theblindfactoryleeds.co.uk and we'll let you know if we can assist you.

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